The 2018 Subaru Love Promise Customer Commitment Award

We've been nationally recognized for our dedication to our customers and the Subaru Love Promise.

We're honored to receive the 2018 Subaru Love Promise Customer Commitment Award. This award nationally recognizes Subaru retailers who demonstrate excellence in all areas of customer-focused performance. It highlights exceptional customer service that builds lifelong relationships with Subaru owners.

The 2018 Subaru Love Promise Customer Commitment Award

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

The Subaru Love Promise Community Commitment

We believe in being a positive force in something bigger. And it all starts right here in our community. Not just by our donations, but by our actions.

That's why we stay true to our Love Promise Community Commitment by partnering with a wide variety of community nonprofits and charities.

Every year, we join hands with our owners in the "Share the Love" event, giving back to our community-a community that's given so much to us.

So, every day, we strive to ensure our love is felt not just by our customers, but by all in our community. We do this because we feel it is the right thing to do.

We are proud to participate in the Love Promise Community Commitment. We're grateful, not only to be a part of our community, but to serve and support the causes and passions that are closest to our hearts, right here in our neighborhood.

All of the organizations we support have one thing in common: the unwavering dedication to improve the world and the lives of ­its people.

Subaru Loves Pets

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Subaru Loves the Earth

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Subaru Loves Learning

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Subaru Loves to Help

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Subaru Loves to Care

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Whether they live in our homes or in the wild, Subaru is committed to keeping all animals safe and healthy.

A partner since 2008, Subaru has donated close to $14 million to the ASPCA and helped support nearly 1,000 pet adoption events, resulting in more than 11,500 adoptions to date.


Loving the environment means more than loving the great outdoors. It means working to preserve it.

Over a decade ago, Subaru became the first U.S. auto manufacturer to become zero-landfill, and now, in collaboration with the National Park Service and the National Parks Conservation Association, Subaru is leveraging that same environmental expertise to help the National Parks reach zero-landfill too.


It’s our goal to make the pursuit of knowledge available to as many minds as possible.

Total donations to teachers: $92,233
Over 200 teachers adopted
More than 15,000 students impacts


In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

Subaru and Meals on Wheels America worked together to make volunteering easier, by launching a tool called the Meals on Wheels Online Volunteer Drive.


We should all have a chance to lead a healthy life. We’re aiming to give as many people that chance as we can.

Subaru has donated more than $4.5 million dollars to
Make A Wish, helping to grant 610 wishes in the U.S.

How is Matthews Subaru dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.

BC Humane Society, Meals on Wheels of Western Broome
Vestal Youth Sports, Vestal Hills PTA
CHOW Food Bank, Danielle House, Toys for Tots
Mental Health Association, American Cancer Society, Muscular Dystrophy Assoc

 Subaru Love Promise Heart

Love Promise Stories from Matthews Subaru

Best Buying Experience  –  Douglas L

Best Buying Experience

We got to the dealership slightly after lunch, in the rain. Everyone seemed to be busy so we checked out the showroom models. Cheerfully a voice from behind me asked if we could use help with anything. Turns out the voice belonged to the guy who manages the dealership's online presence. He spent the next 3 hours with us, went out in the rain and got 3 different Forester's for us to look at and test drive, introduced us to others at the shop, and in the end placed an '18 Forester Touring edition on hold for us. When we picked the car up two days later we got our first technology tutorial from the Sales Manager who set up some important items for us and spent about 20 minutes giving an overview of the tech we would most likely want to get used to first. After 2000 miles I stopped back in and had a second lesson; they invited us to do this repeatedly until we feel totally at ease with all of the tech - having traded in an auto that didn't even have a back up camera this is a superb service!! From beginning to end this was a wonderful buying experience! We feel like we've gained a "Subaru Family" that will be there for us going into the future!!

Subaru and NWF Loves the Earth  –  Stephanie M

Subaru and NWF Loves the Earth

Thank you Matthews Subaru for sharing the Love with Vestal Hills Elementary School, donating garden supplies, bird houses, bird feeders, gardening tools and live plants to create our own special garden

Matthews Subaru sponsors local dog park  –  Kate B

Matthews Subaru sponsors local dog park

When the Owego Dog Owners Group contacted Matthews Subaru to sponsor the Rebecca Weitsman Memorial Dog Park they sent us a picture of their lot-full of Subarus. We couldn't help but say yes!

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